FAQ

ORDERING

Are your products suitable for vegans?
All of our soy candles are made with 100% soy wax flakes and either pure essential oils or high grade perfume oils. We don't test on animals and the ingredients we use are also cruelty free. We may occasionally stock other candles or homewares that use beeswax, honey or leather but these will be clearly described.

Where are your candles made?
We make every single candle by hand in our studio in Cyprus - Nicosia. The whole process is done in-house by our team of 2.

Are your candles made with essential or perfume oils?
We use both essential and perfume oils in our blends. This allows us to get a great range of scents and also makes our candles excellent value for money. We include a list of the ingredients on each product page to help you make the best choice.

Can I get samples before ordering?
Sadly we don't offer free sample before placing an order. We can include samples in parcels whenever we can so drop us a note if there's a scent you didn’t order but would like to try.

How will my order be presented?
We are proud to use completely plastic free packaging. Your items will be wrapped in recycled newspaper off-cuttings, sealed with paper tape and placed in a box with starch packing chips. All of our packaging can be recycled, re-used or composted. We also include packaging information and recycling advice in every parcel.

Can my order be sent as a gift?
Absolutely! You can choose to gift box your order by adding the option to your cart before checking out. We will also include a note if you'd like and we never send parcels out with financial information in them. Please note that parcels are often sent in branded cardboard box.

DELIVERY

How much is delivery to Cyprus?
We offer free delivery all over Cyprus. Orders can be collected from the ACS-pick up point of your choice.

Do you deliver internationally?
We are able to deliver the vast majority of our products internationally.
All orders are dispatched from Cyprus. Please note that customers are responsible for custom charges once parcels enter the country of destination.

I need a parcel tomorrow, can you do that?
Please call us at 22008800 or email us at info@mayiocandles.com for confirmation.

How will I know when to expect my parcel?
You will be sent an email when your candles leaves us with ACS tracking number.

What shall I do if I'm having problems with my delivery?
We are here to help sort out the issue and will do everything we can to get your candles to you. You can call us on +357 22008800 or email us at info@mayiocandles.com

My parcel was damaged, what shall I do?
If you've received your order and something has been damaged during delivery please let us know right away. Please email us with details of your delivery, what's damaged and a photo if possible and we will arrange replacements or a refund, depending on the situation and what you'd prefer. We request that all damages are reported within 48 hours of delivery.

Something is missing from my parcel, what shall I do?
We are only human and very occasionally we may miss something out of your parcel. If this has happened please let us know and we will get the missing item to you whilst apologising profusely!

PAYMENT METHODS

What payment methods do you accept?
We accepts credit card and Paypal payments.

BESPOKE & CORPORATE ENQUIRIES

Can we bulk buy candles for a corporate event?
We are always happy to discuss bulk orders for corporate events or gifts. Please email us at info@mayiocandles.com with an overview of what you had in mind and we will get back to you with a detailed quote.

Can I buy candles and have them branded with my own labels?
At this stage we are unable to offer own brand or white label candles.

SUPPLIERS ENQUIRIES

Can I become a supplier?
If you make or sell a product that you feel would be the right fit for us then we'd love to hear from you. Please email us at info@mayiocandles.com and we will be in touch.